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My payment has been declined, what shall I do?

Please check the following:
• Check the card details on your HandpickLook account to make sure the information is correct, e.g. the expiry date or your billing address.
• Make sure you enter the security code...More >

Is there any discount/promo code and how can I get one?

We understand that our customers like to get their hands on a great deal from time to time. We'd suggest that you check out the website, we often have really great promos running where you can grab a steal. Sometimes you'll spot a...More >

My discount code isn’t working, why?

Sorry to hear you're having some hiccups using your code. We wouldn't want you to miss out. Before contacting our customer service, please do the following checks.
• Before clicking Proceed to Checkout, you can use your coupon by entering in the coupon box...More >

Size Guides/Care Instructions

We never want to send you something that doesn't fit properly so we have size guides available on each product page. Just click the drop down list beside the product image and choose the size that suits you most. If you are between sizes, order the next larger size...More >

Do you offer custom-made service?

Yes, we do. But the custom-made service is only available for Wedding & Events section. If you cannot find the right size in this section, please write to us, listing your special request and right measurements. Our customer service will follow up and you can make further discussion.More >

I need more information about a product.

We aim to give as much information under the product descriptions as possible, however if you have any further queries please contact the customer service and we will try and find out for you.More >

The item I want is out of stock, will you be getting more stock in?

We like to offer you new and exciting products regularly we don't tend to restock a lot of our items again. However, we do restock popular items. Please contact the customer service with the item code and/or name and we will try and find out if we will be getting more stock in.More >

Will my dress be ready to wear when it arrives?

It depends. Some fabrics tend to wrinkle when they're folded for shipment. Some fabrics are designed to handle this sort of treatment and snap to their stunning best right out of the box. Items like dress for wedding and special events, to achieve...More >
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