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RETURNS

What is your Return Policy?

General Return Policies • CONTACT CUSTOMER SERVICE to initiate the return process within 30 days of the delivery date. We OLNY accept products in their original condition, unworn, unwashed & smoke-free. And we CAN NOT process any products that are returned... More >

Can I return my item for an exchange?

Want to exchange something? No problem! However, all return/exchanges must be received us within 30 days of the delivery date. And sale items can not be returned or exchanged. See more details policy, please click here. More >

How do I return something to you?

Please read the Return Policy carefully & always remember to CONTACT CUSTOMER SERVICE FIRST before you returning anything. Please fill in the Return & Exchange Form carefully and email to Customer Service. You can download the Return & Exchange Form. You can start the return... More >

Can I ship my return by regular shipping, since express shipping is so expensive?

You can return your package either by regular shipping or express shipping. But we recommend returns go through local post office. This should ensure that your package arrives safely.More >

The item I received is not what I expected; it looks different from the picture on your website?

Some common reasons why items look different:
• Color: Different computer screens create color differences;
• Shape: Items look different on the flat computer screen than in real life. Please try it on to...More >
 
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