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How do I return something to you?

Please read the Return Policy carefully & always remember to CONTACT CUSTOMER SERVICE FIRST before you returning anything. Please fill in the Return & Exchange Form carefully and email to Customer Service. You can download the Return & Exchange Form.

You can start the return procedure after getting the confirmation from the customer service. We can’t do this without the product details, so make sure the Return & Exchange Form is filled out and placed in your returns parcel.

  • For customers in US, Canada, UK, France and Germany, please send the item back to our warehouse in US: [US address has been define,it needs to be replace].
  • For other international customers, please send the items back to our warehouse in Netherlands: [Netherlands address has been define,it needs to be replace].

We’ll send you an email once we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 1 working day.

If you've returned more than one order in the same parcel, please allow up to 72 hours for all returned items to be processed.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days, dependent on your bank/card issuer.

We do try our best to accept all returns. If an item is returned to us in an unsuitable condition, we may have to send it back to you.

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