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Can I return my item for an exchange?

We understand that every piece means a lot you and our cancellation policy was formulated with this in mind. As there are different selections of items, there are different policies. If you would like to cancel your order, please do contact Customer Service and request cancellation. Please note that once your order has been shipped, it can no longer be canceled.

Unpaid orders will be canceled automatically after 5 days.

Cancellation Policy

For Regular Items

  • Orders canceled within 2 days of payment confirmation will be eligible for a full refund.
  • Orders canceled within 2 – 5 days of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
  • Orders can not be canceled after 5 days of payment confirmation.

For Custom made/size Items

Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

  • Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
  • Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
  • Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
  • Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
  • Once your order has been shipped, it can no longer be canceled.

For Handmade Items

For handmade item, like accessories, dresses and other specific products, the detailed cancellation policies are as followed:

  • Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
  • Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
  • Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
  • Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
  • Once your order has been shipped, it can no longer be canceled.

Flash Sale Items

Orders can not be canceled for Flash Sale Items.

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