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My Coupon/discount code isn’t working!

Sorry to hear you're having some hiccups using your code. We wouldn't want you to miss out. Before contacting our Customer Service, please do the following checks.

  • Before clicking Proceed to Checkout, you can use your coupon by entering in the coupon box and clicking “Apply Coupon”. Please make sure you enter the code in the right place.
  • Please check the expiry date on your code. You should be able to find this on the promo banners.
  • Don’t try to use more than one code on one order. You can only use one code per order.
  • You need t o enter your code exactly as it appears where you saw it. Once you've entered it click the update button and the discount will be taken from your order total. Please type without any spaces and it is case-sensitive, too.
  • If you do everything right, it looks like we may need to have a look into this. Please contact us and let us know the name of the promo code you're trying to use. We'll look into it and get back to you as soon as we can.
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