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Can I return my item for an exchange?

Want to exchange something? No problem! However, all return/exchanges must be received us within 30 days of the delivery date. And sale items can not be returned or exchanged. See more details policy, please click here.More >

Can I cancel my order?

If your order has not been paid in 40 days, it will be cancelled automatically. If you want to cancel your order that has been paid, please sign into your account.
Custom-made Prom Dresses
Orders cancelled within 12 hours...More >

Can I amend my order?

We're really quick at packing your order up, which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead...More >

If your order is wrong, damaged or faulty

We want to sort out any problems with incorrect or faulty items straightaway. Damaged or defective items: If an item is received damaged or defective, please take some images and show toMore >

I have received a faulty item

We want to sort out any problems with faulty items straightaway. As soon as you find a fault, please contact our Customer Service with:
• The order number
• The faulty item's name and number
• A description and images of the fault. We'll reply you as quickly...More >

I have received an incorrect item in my order

We want to sort out any problems with incorrect items straightaway. Please contact our Customer Service with the order number and the incorrect item's name and number. We'll reply you as soon as possible and try to resolve it for you.More >

Size guides / care instructions

We never want to send you something that doesn't fit properly so we have size guides available on each product page. Just click the drop down list beside the product image and choose the size that suits you most. If you are between sizes, order the next larger size....More >
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