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Can I cancel my order?

If your order has not been paid in 40 days, it will be cancelled automatically.

If you want to cancel your order that has been paid, please sign into your account.

Custom-made Prom Dresses

Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund;

Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price;

Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping cost;

Once your order has been shipped, it can no longer be cancelled.

Other Items

If your order has not been shipped, please contact with Customer Service ASAP. If your order has been shipped, it's too late for you or our Customer Service to cancel your order. You can return your order to us once you've received it.

For reasons of health and hygiene, grooming products, products for piercings and intimates (including underwear, swimwear and loungewear) are non returnable. Sale items are unacceptable.

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