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International delivery information

•Regular, Standard and Express shipping services are available for most of the countries that we ship to. Once you have entered the delivery address, you'll be able to see the available delivery services.
•Tracking is available on some Regular...More >

Where do you ship to and how does it cost?

You can find out the details about delivery destination, time and costs.
* Countries which requires customs duty. More >

I paid for express shipping but I am in a country which requires customs duty. How can I deal with this?

In consideration of our customers' benefit, we are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can't guarrante no...More >

It is urgent that I receive my order through express shipping.

HandpickLook is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged...More >

APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you place the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section...More >

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over...More >

If custom duties are incurred, who is responsible?

It is the receiver/buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom...More >

What happens if I'm not in when my order arrives?

Standard and Express shipping
If you are not in when your parcel arrives, the carrier will leave a card or call you and telling you where it is. It might be left in a safe place or there will be details on how to pick up your...More >

How long after I pay can I expect to receive my order?

The Receiving Time = Preparing Time (5-7) + Shipping Time
The time it takes to prepare your items for shipping is separate from the delivery time.
After payment cleared, we will ship your order in 5-7 business days...More >

How to Track Order?

Shipping information – tracking number, shipping method, etc. will be listed in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package via the carrier’s website. Please note that for each shipment...More >

My order has not arrived yet, what happened?

If your order has not arrived by the estimated delivery date, we're here to help.
There’s an estimated delivery date on your order confirmation email, has this date...More >

I have received an incorrect item in my order, what shall I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Service with the order number and the incorrect item's name and number. We'll get back to you as soon as possible and...More >
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